Shipping Information
We ship worldwide with reliable express couriers to ensure fast and safe delivery.
Our partners: UPS for international orders, GLS and BRT for Italy, plus InPost lockers available in several European countries!!!
InPost Locker Shipping
Italy: €5 (1–3 business days)
France: €6 (2–4 business days)
Spain: €6 (2–4 business days)
Belgium, Netherlands, Germany, Portugal, Luxembourg, Poland: €7 (2–4 business days)
Free shipping on all orders over €99.
EXPRESS COURIER
Italy: €5.90 (24/48h Express)
Europe: €9.90 (1–3 business days) — Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.
Europe: €12.90 (1–3 business days) — Ireland, Malta, Norway, Sweden, Switzerland and the United Kingdom.
USA & Selected International Destinations: €14.90 (2–4 business days) — United States, Canada, Albania, Andorra, Belarus, Gibraltar, Guernsey, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova and Montenegro.
Asia, Australia & Middle East: €19.90 (2–4 business days) — Australia, Cyprus, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates & Selected International Destination.
Free shipping on all orders over €99.
Returns & Exchanges Policy
Returns
If your order was placed on or after September 17, 2026, you can request a return directly through our returns portal https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”. Example: MaisonRapito13000970
Simply follow the instructions in the portal to submit your request.
If your order was placed before September 17, 2026, please contact us by email at:
Returns must be requested within 14 days from the delivery date.
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.
Once the return is received and inspected, the refund will be issued to the original payment method.
Please note: return shipping costs, together with any customs duties, taxes, or import fees related to the return shipment, are the responsibility of the customer and will not be refunded.
Exchanges
If your order was placed on or after September 17, 2026, exchange requests can also be submitted through our returns portal:
https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”. Example: MaisonRapito13000970
For orders placed before September 17, 2026, please contact us at:
Exchange requests must be made within 14 days from the delivery date.
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.
Please note: exchanges are not free. Customers are responsible for the return shipping costs, including any applicable customs duties or import taxes.
Defective, Damaged or Wrong Items
If your order was placed on or after September 17, 2026, please submit the issue through our returns portal:
https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”.Example: MaisonRapito13000970
For orders placed before September 17, 2026, contact us at:
Please include your order details and clear photos of the item.
If the item is confirmed to be defective, damaged, or incorrect, we will arrange a replacement or a full refund at no additional cost.
