Shipping Information
We ship worldwide with reliable express couriers to ensure fast and safe delivery.
Our partners: UPS for international orders, GLS and BRT for Italy, plus InPost lockers available in several European countries!!!
InPost Locker Shipping
Italy: €5 (1–3 business days)
France: €6 (2–4 business days)
Spain: €6 (2–4 business days)
Belgium, Netherlands, Germany, Portugal, Luxembourg, Poland: €7 (2–4 business days)
Free shipping on all orders over €79,90.
EXPRESS COURIER
We are introducing DHL Express as our new premium worldwide shipping partner, offering fast international delivery with a streamlined service across Europe and the rest of the world.
For selected European destinations, customers can choose between GLS Standard and DHL Express directly at checkout.
Italy
€5.90 — 24/48h Express
Europe — GLS Standard
€9.90 — typically 1–4 business days
Available in: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Poland, Czech Republic, Spain, Denmark, Portugal, Slovakia and Hungary.
Europe — DHL Express
€13.90 — typically next business day in major European destinations.
For European orders:
- Below €79.90
GLS Standard: €9.90
DHL Express: €13.90 - From €79.90 to €129.89
GLS Standard: FREE
DHL Express: €13.90 - From €129.90
GLS Standard: FREE
DHL Express: FREE
Where both services are available, customers can choose their preferred carrier directly at checkout. Estimated delivery times and shipping costs are shown before payment.
United Kingdom, USA, Canada, Switzerland, Norway & Selected International Destinations
DHL Express only — rates calculated according to destination and order value.
Worldwide
DHL Express only — rates calculated according to destination and order value.
Available for destinations including Australia, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates and other supported international markets.
Free shipping thresholds
- €79.90 — Italy and European Union countries
- €129 — United Kingdom, United States, Canada, Switzerland and Norway
- €149 — all other international destinations
Where both services are available, customers can choose between GLS Standard and DHL Express directly at checkout. Estimated delivery times and shipping costs are shown before payment.
Returns & Exchanges Policy
Returns
If your order was placed on or after September 17, 2026, you can request a return directly through our returns portal https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”. Example: MaisonRapito13000970
Simply follow the instructions in the portal to submit your request.
If your order was placed before September 17, 2026, please contact us by email at:
Returns must be requested within 14 days from the delivery date.
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.
Once the return is received and inspected, the refund will be issued to the original payment method.
Please note: return shipping costs, together with any customs duties, taxes, or import fees related to the return shipment, are the responsibility of the customer and will not be refunded.
Exchanges
If your order was placed on or after September 17, 2026, exchange requests can also be submitted through our returns portal:
https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”. Example: MaisonRapito13000970
For orders placed before September 17, 2026, please contact us at:
Exchange requests must be made within 14 days from the delivery date.
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.
Please note: exchanges are not free. Customers are responsible for the return shipping costs, including any applicable customs duties or import taxes.
Defective, Damaged or Wrong Items
If your order was placed on or after September 17, 2026, please submit the issue through our returns portal:
https://returns.itsrever.com/maison-rapito, link here
Please enter your full order number exactly as shown in your confirmation email, including “MaisonRapito”.Example: MaisonRapito13000970
For orders placed before September 17, 2026, contact us at:
Please include your order details and clear photos of the item.
If the item is confirmed to be defective, damaged, or incorrect, we will arrange a replacement or a full refund at no additional cost.
